FAQ | Help Center
Welcome to our FAQ section of aventurecanine.com. We've gathered the most frequently asked questions from our customers and visitors here. Our goal is to provide you with clear and precise answers to make your experience on our site easier.
DELIVERY & ORDERING
When will I receive my order?
Once your order has been validated, it is generally processed and shipped within 7 to 14 business days. We strive to provide you with fast delivery without compromising the quality of our products.
How can I track the status of my order?
You can easily track the status of your order by visiting our order tracking page here: https://aventurecanine.com/apps/parcelpanel . Simply enter your order number and email address to get the latest tracking information.
My order is incomplete!
Don't worry! If your order includes multiple items, they may be shipped separately depending on our inventory. The rest of your order will arrive very soon.
Delivery problem
If you have a delivery issue, we're here to help. For more information about our delivery procedures, shipping costs, delivery times, and how to handle issues, please review our shipping policy at https://aventurecanine.com/policies/shipping-policy . For any specific questions or concerns, contact our customer service at contact@aventurecanine.com
CANCELLATION & RETURN
I wish to return an item.
If you wish to return an item purchased on aventurecanine.com, you have 14 days after receipt to do so. Make sure the item is returned in its original condition with tags and in the original packaging. Contact us at https://aventurecanine.com/pages/contact to start the return process and obtain the necessary instructions. Return shipping costs are your responsibility. For more details, visit our return and refund policy page: https://aventurecanine.com/policies/refund-policy
Is it possible to modify my order?
Yes, provided it is not already being processed.
Can I cancel my order?
Yes, you can cancel your order under certain conditions. For cancellation details and procedures, please visit our cancellation policy page: https://aventurecanine.com/pages/politique-dannulation .
My item doesn't fit my dog!
We provide a size guide for each product to avoid this kind of inconvenience. However, if you encounter a size problem, contact our customer service to discuss possible solutions.
Can't find the answer to your question?
If you can't find the answer to your question, please feel free to contact us directly. Our team is available to assist you.